Personal Data Protection Notice
At Destek Environmental Health Services, we treat the protection of personal data as an essential part of service quality and corporate responsibility. This notice explains how personal data shared through our website, contact forms, phone calls, WhatsApp requests, inspections and service operations may be processed.
Your personal data is processed lawfully, fairly, proportionately and only to the extent required by the purpose of processing. Information collected for pest control, insect treatment, disinfection, water tank cleaning and related environmental health services is used to understand your request, prepare a quotation, schedule an appointment, deliver the service and meet legal obligations.
Categories of personal data
- Identity and contact details such as name, surname, phone number, e-mail address and preferred communication channel.
- Service planning information such as address, district, neighbourhood, business type and description of the problem.
- Transaction records such as quotations, appointments, service reports, invoices and support notes.
- Mandatory technical records, cookie preferences and security logs related to website use.
Purposes of processing
Your data may be processed to respond to requests, determine the appropriate service type, arrange inspection or application appointments, direct the service team to the correct address, provide after-service information and retain records required by law. Limited processing may also be carried out to improve service quality, measure customer satisfaction, manage security processes and protect rights in case of a dispute.
Transfer and retention
Your personal data may be shared, only where necessary, with authorised employees, operation teams, technical infrastructure providers, accounting service providers and legal advisers. Transfers to public authorities are made only when required by applicable legislation. Data is retained for the period required by the processing purpose and legal retention obligations; afterwards it is securely deleted, destroyed or anonymised.
Your rights
You may request information about whether your personal data is processed, ask for details of the processing, request correction of inaccurate or incomplete data, request deletion or destruction where the legal conditions are met, and exercise other rights defined by applicable personal data legislation. You can send your requests through our communication channels in writing.
Requests are reviewed as soon as possible and within legal time limits. Additional information may be requested to verify that the application is made by the correct person.